Intermediate Application Support Analyst

Intermediate Application Support Analyst: 

On behalf of our Oil & Gas client, Vaquarii is seeking an Intermediate Application Support Analyst a full-time position. Services will be carried out onsite from downtown Calgary headquarters.

The chosen candidate will support and enhance a portfolio of engineering and business applications used across the organization. This role serves as the primary technical and functional resource for critical engineering systems including Mosaic, Quorum Execute, Computer Modelling Group (CMG) applications, and Microsoft SharePoint.

Responsibilities:

• Working closely with Engineering, Geoscience, and Business Systems teams, the successful candidate will ensure applications are reliable, secure, integrated, and positioned to meet evolving business needs.
• This position combines application administration, user support, vendor coordination, system integration, and continuous improvement responsibilities.

Engineering Application Portfolio Support

• Serve as the primary support resource for engineering applications including Mosaic, Quorum Execute, CMG, and related technical systems.
• Provide Tier 2/3 support for application, data, process, and user-related issues.
• Troubleshoot application performance issues and work with vendors and infrastructure teams to resolve complex problems.
• Coordinate and execute application upgrades, patches, testing, and deployments.
• Maintain system configurations and ensure application environments remain stable and supported.
• Act as a liaison between business users, vendors, and technical teams to resolve issues and deliver enhancements.

Application Lifecycle & Continuous Improvement

• Own the operational lifecycle of assigned applications from implementation through ongoing support and retirement.
• Evaluate and recommend improvements to application functionality, integrations, and business processes.
• Collaborate with stakeholders to gather requirements and identify opportunities to increase efficiency and user adoption.
• Develop and maintain application documentation, support procedures, and knowledge articles.
• Support software licensing, budgeting, and vendor management activities.

SharePoint Administration & Collaboration

• Assist in the design of departmental SharePoint sites, document libraries, permissions, and content structures.
• Promote adoption of Microsoft 365 collaboration tools and best practices.

Virtualized Application Delivery

• Support applications delivered through Remote Desktop Services (RDS), Citrix, or other virtualized environments.
• Troubleshoot access, performance, and user experience issues in coordination with infrastructure teams.
• Assist in ensuring reliable and secure application delivery across the organization.

Must Have Skills:

1. 7+ years of experience supporting enterprise business or engineering applications.
2. Experience supporting upstream oil and gas applications and workflows.
3. Hands-on experience with Mosaic, Quorum Execute, CMG, or other petroleum engineering or reservoir management applications.
4. Experience administering application security, licensing, configurations, and user access.
5. Experience supporting application upgrades, implementations, and vendor relationships.
6. Experience supporting SharePoint Online or SharePoint-based collaboration solutions.
7. Experience supporting applications in RDS, Citrix, or similar virtualized environments.

Nice to Have Skills:

1. Strong troubleshooting, analytical, and problem-solving skills.
2. Ability to manage multiple priorities and support requests in a fast-paced environment.
3. Excellent communication and stakeholder management skills.
4. Strong customer-service orientation with a focus on practical business solutions.
5. Demonstrated ability to work independently and take ownership of outcomes.
6. Strong organizational skills and attention to detail.
7. Ability to translate technical concepts into business-friendly language.
8. Commitment to continuous learning and improvement.

Job Location:

• Downtown Calgary, Alberta
• Onsite Schedule

What Success Looks Like

• Success in this role means becoming the trusted go-to resource for the applications that Engineering, Geoscience, and business teams rely on every day.
• You’ll bring strong upstream Oil & Gas application experience and be comfortable taking ownership of critical platforms such as Mosaic, Quorum Execute, CMG, SharePoint, and other engineering applications—not simply keeping them running, but continuously looking for ways to make them more reliable, efficient, and valuable to the business.
• You’ll be someone who can troubleshoot complex Tier 2/3 issues, coordinate confidently with vendors and infrastructure teams, manage upgrades and application lifecycles, and communicate just as effectively with an engineer as you can with a technical team.
• Ultimately, success means owning your application portfolio, solving problems before they become bigger problems, and giving users confidence that when they need support, you’ll get them where they need to go.